McAfee patches customers’ hearts with subscription extension, reimbursement for PC repairs

McAfee’s little issue with a security update that sent Windows XP computers far and wide to a screeching halt was fairly unprecedented as far as anti-virus software goes, and it looks like the company is now taking some considerable steps to make up for the mess it created. Not only is it handing out a free two-year subscription extension to all affected customers, but it will soon be starting a program to reimburse “reasonable expenses” that customers have incurred in repairing their PCs. Complete details on that program aren’t available just yet, but it will apparently be starting “within a few days,” and will involve submitting a reimbursement request to McAfee. Given the number of users involved, however, we’ve got to guess that McAfee won’t be buying folks new PCs, and chances are it’ll take quite a while to get your check in the mail, though we’ll just have to wait to see exactly what McAfee has planned.

McAfee patches customers’ hearts with subscription extension, reimbursement for PC repairs originally appeared on Engadget on Tue, 27 Apr 2010 11:51:00 EST. Please see our terms for use of feeds.

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