We’ve seen 911 call centers that accept text messages, and now if PowerPhone gets its way you’ll some day have the capacity to use MMS messages to further pinpoint the source of your distress. Patent number 7,764,769, ” Integrated Call Handler and E-Mail Systems and techniques,” has just been approved by the Patent and Trademark Office, detailing the usage of the company’s Incident Linked Multimedia (ILM) software to receive and prioritize multimedia messages at a decision center near you. There is additionally something there concerning the software integrated with ” existing Computer Aided Dispatch and Records Management Systems,” which we imagine need to be good news for someone trying to implement these features. But let’s be honest: we’re just awaiting watching the inevitable ” World’s Most Embarrassing Drunken Videos to 911″ special on Fox. PR after the break.
08.19.10, 07:06 AM EDT
MADISON, Conn., Aug. 19 /PRNewswire/ — PowerPhone, Inc. a leading provider of emergency communications training and technology solutions announced today that the usa Patent and Trademark Office has awarded the company patent number 7,764,769 entitled ” Integrated Call Handler and E-Mail Systems and strategies.” The embodiment of the patent, PowerPhone’s Incident Linked Multimedia (ILM) software, provides a tool for emergency and non-emergency call centers to receive, prioritize and process multimedia messages, consisting of text, video and photographs from cellular and other non-traditional callers.
” With nearly 90% of today’s mobile devices camera enabled, the public might be an amazing resource for a more prepared public safety response,” said Chris Salafia, president and CEO of PowerPhone. ” The prospective is limitless. Be it an image of a suspicious person, missing child, video from an accident or maybe an active shooting, scene specific multimedia shall be an invaluable tool in ensuring our responders are better equipped with the only thing they most desire – actionable information.”
The ILM System allows the 9-1-1 center to solicit incident specific images from cellular callers and to receive and process unsolicited images based upon a proprietary message priority engine and locally defined message relevance determinants. Once received by the heart, ILM can incorporate the photographs into existing Computer Aided Dispatch and Records Management Systems.
” The magic of ILM is within the ability to prioritize and incorporate multimedia received into an agency’s existing business rules and workflows,” said Salafia. ” Whether it’s registering an at-risk person’s phone number or using location based services to verify images from an active incident are processed immediately, ILM is the next move in a far better emergency response system.”
This patent is the third issued to PowerPhone inside the last eighteen months. All three are integral components of PowerPhone’s Total Response(R) Computer Aided Call Handling (CACH(R)) software, a revolutionary tool to supply 911 operators integrated police, fire and EMS call taking protocols and pre-arrival instructions for a broad range of emergency call types including domestic violence, active shootings, chest pains and rescues.
Contact Info: Eric Esfahanian, VP Sales & Marketing 203.245.8911 eric@powerphone.com www.powerphone.com
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