Verizon Will Refund $90 Million to Overcharged Data Users [Screwed]

Verizon Wireless , writing to us this evening, has officially confirmed it’ll credit 15 million customers with $90 million in compensation for ” mistaken past data charges.”

Most customers should expect a credit inside the $2 to $4 range, although some royally screwed customers will apparently ” receive larger credits or refunds,” the statement read. The credits will begin to flow sometime later this month and into November.

Additional explanation provided by Verizon, from their email:

As we reviewed customer accounts, we discovered that during the last several years approximately 15 million customers who failed to have data plans were billed for data sessions on their phones that they didn’t initiate. These customers would routinely had been billed at the conventional rate of $1.99 per megabyte for any data they chose to access from their phones. Nearly all of the knowledge sessions involved minor data exchanges brought on by software built into their phones; others involved accessing the net, which will not have incurred charges. We now have addressed these issues to bypass unintended data charges .

Who among you Verizon-wielding readers was on the receiving end of a knowledge overcharge? Anyone?

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This post is tagged: customer accounts, data charges, data exchanges, last several years, sessions, verizon wireless