Sprint joins Verizon atop customer satisfaction survey

Sprint is on just a little a roll recently. Sure, there have been some issues of its Google Voice integration and the corporate continues to be losing money, but it’s adding subscribers at an excellent rate and now it’s tied Verizon for the number 1 spot in a up to date customer satisfaction survey. The yank Customer Satisfaction Index showed Sprint had made significant gains within the last three years, rising from dead last amongst the large four with a score of 56 in 2008 to compare Big Red’s field-leading 72. Concurrently, both T-Mobile and AT&T saw small drops of their satisfaction scores, with AT&T hitting 66 points — its lowest rating because the launch of the iPhone. Obviously, with T-Mo hemorrhaging customers and the reanimated husk of Ma Bell claiming the ignominious title of most dropped calls , we won’t say we’re particularly shocked.

Source

This post is tagged: american customer satisfaction index, customer satisfaction index, customer satisfaction survey, impressive rate, satisfaction scores, voice integration