In the event you don’t own a BlackBerry yourself, likelihood is that you already know somebody who does. And if that person lives in Africa, Asia, Europe, North America or South America, they’re probably quite unhappy with RIM in the meanwhile. This week’s service outage began with a server failure within the UK , and spread like wildfire to Africa and the center East , before continuing directly to parts of Asia, the united states, Canada and a significant portion of South America. It really is only the most recent BlackBerry service outage for RIM, bringing email, BBM and web browsing services to a halt. But with BlackBerry services playing a critical role in real-time business and government communications, any interruption is unacceptable, and dear for all.
RIM CTO David Yach responded to questions during a press conference this afternoon, explaining the unique explanation for the outage (that UK server failure, which include a chain of failed redundancies), and the way that grew into the worldwide outage we’re experiencing now:
“It is a backlog issue. Clearly we have now a backlog in Europe, in response to the initial outage and the time it’s taken to stabilize that. At this point, we haven’t throttled the alternative regions, but as which you could imagine, with the worldwide reach of BlackBerry, people using it to contact others around the globe, there is a lot of messages coming to Europe from Asia and the Americas, and people will be backed up at the other system. It’s looking like over the years that backlog built, and began impacting those other systems.”
The plain solution will be to clear the backlog and restore service, but in doing so, RIM would purge any undelivered messages. Yach said that each one emails will eventually be delivered, however, so that you should not have anything to fret about there (there has been no related comment regarding BBM messages). When asked what the corporate will be doing to “make right” by means of its customers, Yach emphasized that his focus was only on restoring service at this point, and made no promises of restitution.
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