Nokia publicly acknowledges Lumia 800 battery bug, promises fix in next update

Dec 20th 2011
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Nokia publicly acknowledges Lumia 800 battery bug, promises fix in next update

Nokia’s flagship Windows Phone could be a gorgeous slab of polycarbonate, but it’s proving to satisfy its match with its own battery performance. It all started with concerns about charging and overall battery performance as we reviewed the device, and the telephone was given an update nearly an entire fortnight ago to relieve power management issues. We’re still awaiting a maintenance release next month to deal with the charging part of the issue, nonetheless it seems that another bug might want to be addressed concurrently. After word spread last week that something was causing the battery’s capacity to expose up as worse than this is, Nokia did some digging and promptly admitted that something was awry. Within the statement (found past the break), the corporate assured the hundreds that the battery itself was perfectly fine, but there has been a bug within the software and a fix can be included within the next planned update. After which everything should be absolutely perfect… right?

Nokia’s statement:

On Monday 12th December a few of our customers began to comment in various social media that the preloaded diagnostics tool in among the Nokia Lumia 800 phones was showing lower battery capacity than expected. We immediately began to investigate these reports and might now confirm that while the battery itself is okay, a software problem on certain variants is limiting the phone’s ability to access the complete battery capacity. We wish to stress that this issue has not been found to impact the recently introduced Nokia Lumia 710.

The excellent news is that as it is a software problem it could be easily resolved. The planned software update in early 2012, in addition to including many performance enhancements, also will include a fix which will enable the affected phones to access the full battery capacity. For anyone who doesn’t wish to watch for the software update, Nokia can arrange for a replacement phone. Anyone who requires any longer clarification should contact Nokia Care (Care contact details and locations are available at www.Nokia.com/support).

Anyone who desires to know if their phone is affected can run the battery status test from the diagnostics tool already installed on their phone. (The tool is designed for service use and only displays approximate values.) Dialling ##634# opens the diagnostics tool. By accepting the disclaimer after which selecting ‘Battery Status’ from the list of options, anyone would be in a position to see their available battery charge capacity. In the event that your full charge capacity reads not up to 1000 mAh then your phone is affected with this specific issue and you’ll find it will be significant to charge your phone more frequently than normal. Once the software update was applied, you might want to experience far better battery life. Meanwhile listed below are some how to increase your battery performance and also you also needs to be sure you are using the charger that came with the telephone, as older chargers is probably not as effective at charging the brand new Nokia Lumia 800.

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